Assuming Positive Intent

Link: The Denver Post – Bank robber? Try a little tenderness.

I love the story in this link. It’s a about a system developed by an FBI agent for reducing bank robberies by dealing with every customer – even the odd or sketchy ones – with “excessive friendliness.” The FBI agent, whose name is Carr, credits the approach with a 45% drop in bank robberies in Seattle over the past year.

This has, in my mind, all kinds of wonderful implications for the workplace….

Posted in people

About Erika Andersen

Over the past 30 years, Erika has developed a reputation for creating approaches to learning and business-building that are custom tailored to her clients’ challenges, goals, and culture.

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