The Employee Factor
Link: The Employee Factor.
Judy McLeish, co-founder of McDaniel Partners, recently asked me to engage in an email conversation with her about the value of creating a good employee experience. You’ll find the resulting interview at the link above. This is a topic dear to my heart, as I’m 100% convinced that the core of any great customer experience is engaged, trusted employees who are supported to succeed and acknowledged for those successes.
While you’re over there, check out what else she has to say…she and her colleagues are doing good work in the world!