Being Strategic About Systems
Once again, my Google alert on "being strategic" has paid off. Here's a great article about approaching systems changes and implementation strategically The author, Chris Jacques, is especially clear about the need to do what we call "defining the challenge" at the start of any transition:
"If you are the leader responsible for a system change, then most likely you believe you have the answers. We are all guilty of it–we feel we know the answers. But often we don’t slow down long enough to identify the questions, or confirm they’re the right questions."
One of the things I love about the internet is that allows you to benefit from the insights and experience of people whom you would never otherwise meet. Chris' company, B2B 24-7, is based just outside of Auckland, New Zealand.