[Erika’s] vision and strategy process helps us get our heads around complex issues in a way that’s unusually simple…[to make] our aspirations practical and build a clear path to achieving them. Doug Herzog, President, MTV Networks Entertainment Group


About Erika Andersen

Over the past 30 years, Erika has developed a reputation for creating approaches to learning and business-building that are custom tailored to her clients’ challenges, goals, and culture.
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Archive for the ‘Books’ Category

Oct
24

What I’m Learning From My New Book

This may seem like an odd title for a post from me (e.g., Wait – what?  Don’t you already know the stuff in your own book?), but I’m talking about all the things I’m learning from the experience of publishing it.

Over the last six years, as I’ve lived through 5 pub dates (hardcover and paperback of my first two books, and the hardcover of the new one), the main thing I learned is that an author has to be the CEO of his or her own books. Nobody else will be.  You are the person with the most to gain or lose, and you need to be the keeper of the flame; to be the primary person responsible for assuring success (of course, that also implies that you have to know what success looks like for you – but that’s a whole other post). I feel as though I’ve gotten better and better at this, though I believe I still have lots to learn.

I had a big new ah-ha with this book, though. I experienced much more than in my previous book-CEO incarnations that – just as for the CEO of any company –  the team around that person is critical to the success of the endeavor.

I’ve been incredibly fortunate to have a truly talented and dedicated team on this book.  Now that the initial push for the book has calmed down, I have the bandwidth to reflect on how supported I’ve felt throughout the process – and how well the team has created a foundation for the continued success of the book.

Celebrating the team’s success – at the launch party

Here’s what I mean. At the beginning of the project, as soon as the deal with Jossey-Bass was finalized, the core team – me, my agent Jim Levine, my editor Susan Williams, publicists Barbara Cave Henricks and Kaila Nickel (traditional media) and Rusty Shelton (social media), my business partner Jeff Mitchell, and my assistant and social media wingman Dan Camins – got together to do a ‘mini-vision and strategy session’ for the book.  From that we created a six-month project calendar that included every key deliverable, who was responsible, and when it was due. (Just to give you a sense of the complexity of the endeavor – there were about 120 items on the project calendar.)

But that was just the core team.  There was a whole separate subteam working on creating and validating the Accepted Leader Assessment, based on the six attributes at the core of Leading So People Will Follow.  That team included Sue Gebelein, a great resource who gave us good counsel and connected us with DSI, our assessment partner (they built and manage the assessment online), and their point person/project manager Carol Brekke, and with Marcia Sysma, our validator. The assessment team also included Cindy Franklin, my lovely Proteus colleague who gave of her time to support the validation effort, and Kishauna DeCarmo in our New York office, who is now the administrative queen of the finished ALA assessment.

And that’s still not all!  My savvy, smart and supportive editor at Jossey-Bass, Susan Williams, has brought along her excellent publishing team, as well – Rob Brandt, Amy Packard, Brian Grimm, Alina Poniewaz-Bolton, Bernadette Walter, Adrian Morgan, Carol Hartland and Sophia Ho: marketing, publicity, sales, art, editorial…all so competent, easy to work with and supportive.

And then there’s my own team:  this time, there was a lot more collaboration internal to Proteus, as well.  Jeff and I stayed connected throughout, to focus on how best to support the book’s launch with products and services.  We worked with our consultants to update our half-day Leading So People Will Follow training module (which has been a part of larger Proteus training programs for a number of years), and to create and begin testing our full 1.5 day Leading leadership development program. We also refined our Leadership Coaching offer, a version of our executive coaching program targeted to very senior leaders and including the Accepted Leader Assessment, and will be making that available through all our executive coaches.

Yet another effort in support of leaders – we started a LinkedIn group, Leading So People Will Follow, to offer a community online for experienced and aspiring leaders to ask questions, offer insights, and share learning – and my team mates on that part of the project are my daughter Rachel Van Carpels, who manages and moderates the site, and Cindy Franklin, who (once again out of the goodness of her heart) offers discussion topics and supports conversations.

And the whole Proteus team came together to create and staff our great book launch and awards ceremony party on October 1st – definitely a community effort!

And finally, there’s my darling husband Patrick.  He is core to the success of this book and any other success I might have, in more ways than I can possibly express. His unequivocal and continual support, joy and love, and his daily efforts on my behalf, make all of this possible.

As you can see, it really has been a team effort.  And, back to the title of the post, I’ve learned a tremendous amount about the power of team throughout this process.  And I also like to think that I’ve followed my own advice: I’m doing my very best to be a fully followable CEO — to be far-sighted, passionate, courageous, wise, generous and trustworthy.  It’s a lesson well worth learning, and I’m making the effort every day.


Oct
15

Getting the Word Out

The publication push for Leading So People Will Follow began about two weeks ago.  First, we had the launch party and awards ceremony, with the initial finished copies of books available for people.  The next day we found out that Amazon’s editors had selected it as one of the 10 Best Business Books for October (and one of the 36 best new books overall).

After that, it became a bit of a blur: emails to all and sundry; an announcement to the Insider List; writing articles and electronic interviews, and having ones I had written previously go up online; the official release on Amazon; asking folks to put up Amazon interviews if they liked the book (many thanks to all who have!).

And then last Thursday, we found out that the book is one of “Jack Covert Selects.” This is a big deal to me – Jack is the founder and CEO of 800CEOREAD, and the author of The 100 Best Business Books of All Time, and is widely held to be the arbiter of all things good in business books.  He selects just three books each month (of the 1,000 or so business books published every month) to highlight as his favorites.  I was thrilled and honored to be included.

And it’s still going on – over the next six weeks I’ll do 8 or 10 live interviews, write half a dozen more, give a couple of speeches. All for the purpose of letting people know the book is out there.

Then it’s up to you, and everyone who’s interested in understanding what it means to be a followable leader and how to become one, to hear about the book, read it, and recommend it to others.

It’s kind of like running with kite till it catches the wind…


Sep
30

Celebrate Great Leaders!

I’ve really loved writing these last twelve posts about the leaders in Leading So People Will Follow.  I’m fond of and have great respect for every one of them, and some of them have become good friends over the years.

Tomorrow night in New York City we’re having a launch party for the book, and we’re also giving each of these leaders a Fully Accepted Leader Award. I’m really looking forward to it, on a variety of levels.  I’m especially excited about the opportunity to publicly thank and acknowledge these folks for making the effort, every day, to be good and worthy leaders.

As the ‘book team’ has been preparing for this party and for the book’s launch, we’ve been talking (as you might imagine) about good leaders, and how profoundly they can affect their followers, their companies, even the world.  Rusty Shelton had a great idea last week, which we evolved in collaboration, and which I want to share with you here.

Let’s declare October 16th Fully Accepted Leader Day. Let’s make it the day, this year

courtesy Andrei Shumskly

and every year, to publicly celebrate and thank the great leaders in our lives; those people who we’ve experienced as consistently  far-sighted, passionate, courageous, wise, generous, and trustworthy in guiding and directing us.  It could be a parent, a coach, a teacher, or a manager.  It could be the company CEO, or the executive assistant who organized a disaster relief effort single-handed. It could be someone who stepped up in an emergency, or someone who shows up as a quiet, inspiring leader day in and day out.

On the 16th, I encourage you to thank these people publicly: on your blog or through facebook or Twitter; with a photo essay on Pinterest; by sending an email to the person and cc-ing your larger circle. And of course, the 16th is just an excuse: how great it would be if we took the opportunity any day, all year, to thank those people who have impacted our lives in a positive way.

Too often, we talk as though there are not good leaders – as though all organizations are run by self-aggrandizing fools, everyone in public office is slick and cynical, and any person who’s in a position of power is corrupt.  Let’s let everyone know about the good, worthy, followable leaders who’ve inspired us, helped us grow, and made our lives better.

Viva la Fully Accepted Leaders!


Sep
27

David Seltzer’s Trustworthiness Is A Competitive Advantage

“David Seltzer is another trustworthy leader for whom I have great respect.  David is the managing partner of Management 360, an LA-based artist and literary management company.  In an industry often characterized by questionable dealings, loose lips, and a pronounced lack of ethics, the folks at Management 360 have made integrity one of their key competitive advantages.  David is extraordinarily discreet; I’ve known and worked with him for a number of years, and he has never once revealed to me a single piece of information about any of his celebrity clients.  He doesn’t even drop seemingly harmless pieces of intel about who’s he’s traveling to support or meet with, information that could make him look cool but might possibly compromise his clients’ privacy.

He also has high standards of discretion internally; if one of his colleagues tells him something in confidence – it stays confidential.  I’ve noticed how his colleagues, most of whom have worked with him for many years, rely on his discretion; they share sensitive topics with him without hesitation.  They feel safe to do so.

As with the first two elements of trustworthiness, when leaders keep confidences, it creates an atmosphere of safety and calm; people are more likely to be able to focus on doing the work, as opposed to figuring out how to protect themselves from the leaders’ indiscretion.”

            — From Chapter 8 of Leading So People Will Follow

I really like working with David: I feel completely confident that he will always tell me the truth as he understands it. Over the past few months, I’ve been talking with David and one of his colleagues about some work we may be doing with their partners. It’s a huge relief knowing that if he commits to doing this work, it will happen. And if he doesn’t think it’s a good idea, he’ll tell me why, and it won’t happen.

I suspect that he deals with his clients in the same way (I don’t know for sure, because as I noted above, he never talks about them!)  Imagine, for a moment, that you’re a mega-popular Hollywood artist, and every day most of the people you deal with suck up to you and tell you what they think you want to hear.  Let’s say you’re not the kind of person who wants that; let’s pretend that you actually long for the people around you to be supportive and helpful without being sycophants. That you want people to be reasonably straight with you. How refreshing and reassuring would it be to have someone like David as your manager?  Someone who would be willing to say “I don’t know if that’s a good script for you” or “I’m not sure that would be a great career move.” And if that person, as your manager, said, “This project is just what you need” – even if you disagreed, how great would it be to know that it was exactly what he or she believed, vs. what he or she thought was politically expedient?

As I noted above, I see David’s ethical approach, and that of his partners, as a huge competitive advantage for them.  Especially when your industry doesn’t have a great reputation for trustworthiness (think Hollywood, car sales, insurance, diet and exercise, etc.) if you’re seen as the trustworthy provider, your starting point is miles ahead of the competition.

And trustworthiness has the same impact internally: if you, as the leader, have a reputation for straight dealing, discretion and delivering on your promises, it’s reassuring and comforting to your team in the same way.

Having the opportunity to work with leaders like Pat Langer and David Seltzer has really reinforced for me that trustworthiness isn’t only a moral imperative – it’s a powerful business driver.


Sep
23

Pat Langer’s Trustworthiness Makes Change Easier

“Pat Langer is a calming presence.  Partly it’s because she’s very thoughtful and measured in her responses; partly it’s because she’s such a great listener.  But I’m convinced that it’s primarily because she’s so entirely trustworthy: in dealing with her, you immediately relax – you feel safe.

The first time I ever met Pat, she had just been brought on as the head of HR, Legal and Business Affairs for Lifetime Television.  I knew nothing about her or her background: all I knew was that some woman named Patricia had been hired to oversee these key staff functions.

We spent most of that first fairly brief conversation talking about the work that Proteus had been doing with Lifetime over the preceding 3 or 4 years.  As we said goodbye, and I left her office, I realized two things: I had complete faith that she would respect the confidentiality of anything I had told her, and I was quite sure that she would follow through on her commitment to set up a second meeting.

Over the years, that initial sense of Pat’s trustworthiness has been affirmed again and again.  And it’s not just my sense:  when I mentioned to one of her colleagues that I was planning on using Pat as a “trustworthy exemplar” in this book, this person’s response was, “Good choice – Pat’s picture should be in the dictionary under the definition for the word ‘integrity.’”

             — From Chapter 8 of Leading So People Will Follow

I enjoy seeing and experiencing the effects of Pat’s trustworthiness.  Since January of 2011, Pat has been the EVP of HR for NBCUniversal, and it’s been a wild time. She joined right around the time Comcast became the majority owner of NBCUniversal, and so walked into a situation that involved huge change, massive uncertainty and high anxiety for all involved.

I was sure, though, that those around her would quickly come to see her thoughtfulness, honesty and fairness, and that it would have a profound positive influence on the situation.  I’ve seen that happen: both the HR community at NBCUniversal and the folks in the business units now regard her as a core point of stability and clarity as they continue to define their new world.

Observing and working with Pat in this situation has really reinforced for me the importance of having trustworthy leaders during times of great change.  Change is tough for people, and one of the things that makes it hardest is the heightened level of ambiguity. When a leader is trustworthy people can rely on the fact that he or she will tell them the truth about what’s happening and what will happen – which reduces the degree of ambiguity significantly.  A really trustworthy leader will even tell you when he or she can’t tell you!  I’ve seen Pat do this a number of times over the past couple of years, saying some version of, “I’m not free to talk about this yet because of confidentiality issues (or legal issues, or personnel issues); I’ll speak more about it as soon as I’m able.”

Knowing that you’ll get the straight story when everything is up for grabs is enormously reassuring.  It frees people to keep moving ahead and go through the needed change, vs. getting paralyzed or resistant. Given the level of change in nearly every industry right now, trustworthiness in our leaders seems more important than ever before.


Sep
20

Doug Herzog – How Generosity of Spirit Helps People Grow

“Another generous leader with whom I’ve worked for many years, and for whom I have great affection, is Doug Herzog, the President of Viacom Entertainment Group.  Doug is much more likely to assume positive than negative intent – he believes that people generally want to do good work, and that you should hire smart, capable people and assume that they’ll then be smart and capable.  I’ve noticed over the years that most people really like working for him: they tend to blossom in the sun of his regard.  They feel motivated to fulfill his positive expectations.  Of course, sometimes people don’t fulfill his expectations, and then he can be disappointed, and sometimes even has to let them go – but the vast majority of the time, I’ve seen his hopefulness about people bear fruit.

 For example, at one point many years ago, Doug was having some difficulties with one of his direct reports.  This guy – let’s call him Joe – was running programming for one of the channels Doug manages, and while he was creative and smart, he was uncommunicative and hard to read.  Rather than assuming that Joe had some hidden agenda or was being secretive, Doug assumed that he simply didn’t understand how his lack of communication was affecting those around him.  He offered Joe an executive coach; Joe took advantage of the opportunity and improved his communication and his focus on teaming with others.  Now, almost ten years later, Joe is running the network: he and Doug have a strong and positive working relationship.”

            — From Chapter 7 of Leading So People Will Follow

Doug was the first client with whom I shared the six Accepted Leader attributes, in 1996. I had been working on the model for about a year, and felt as though I had something important – simple, true and useful.  I explained to Doug how I had been observing the differences between ‘appointed’ and ‘accepted’ leaders, and how I had come to believe that we have a kind of radar for good leadership built into us from ancient times as a group survival mechanism.  I laid out the six attributes – and he started applying them instantly, thinking out loud (very accurately) about some of his direct reports and which of the qualities they did and didn’t demonstrate. It was exciting for me; his immediate adoption was my first indicator that I had found something core to our perceptions of leadership.

But it also said something to me about Doug as a leader.  I had already noticed that generous leaders tended to ‘assume positive intent’ – to believe that people want to do good work and be strong team members, and that when those things aren’t happening, it’s more likely to be the result of a misunderstanding or a lack of skill or knowledge, rather than of a malicious or selfish agenda, or a permanent inability on that person’s part.  What I understood that day with Doug was that this generosity of spirit doesn’t make leaders naive or pollyanna-ish.  Doug was quite clear about the leadership deficits of the folks working for him. Assuming positive intent, when well-practiced, is hopeful but realistic: you see people for who they are, and you believe that they can grow and want to grow.

It’s the essence of ‘reasonable aspiration,’ and it provides a great developmental environment for the followers of a generous leader.


Sep
16

Danny Meyer’s Generosity Yields Huge Returns

“When Danny Meyer smiles, other people smile too. His good humor and hopefulness are highly infectious. Danny and I are walking along a Manhattan street, coming back to his office from a webcast we’ve just taped for Forbes.com about how to be a good people manager.  Danny’s talking about the speaking gigs he’s been doing lately, and he’s excited.  I notice people looking at him and breaking into spontaneous grins – it’s fun just to be around his energy.  The good vibes continue when we get back into the Union Square Hospitality Group offices – the company of which Danny is founder and CEO.  People seem genuinely glad to see him.  As he walks toward his office, each little encounter is full of life: a shared smile; a brief greeting; a moment spent telling someone that he liked a graphic she had created; a quick question and response with one of his partners.

 We’ve been working with Danny and his team for 20 years – they’re our longest client relationship. When I began developing this leadership model in the mid-nineties, Danny was the first person I thought of as an exemplar of the generous leader.  And as I watch him make his way through the USHG office on this occasion, I see it again: Danny is generous with all the things a leader has to offer.  He’s generous with time, attention, praise, resources, trust, information, knowledge, and – perhaps most notably – power.”

          — From Chapter 7 of Leading So People Will Follow

It’s been both inspiring and educational observing Danny over the past twenty years; I love the opportunity provided by long-term client relationships to watch businesses and people grow.  When I first met Danny in 1993, he had one restaurant – Union Square Cafe – and was in the process of moving toward opening his second, Gramercy Tavern. Now Union Square Hospitality Group, the company Danny and his partners formed to tie together all their establishments, is a NY-based world-spanning collection of fine dining restaurants, barbeque/jazz joints, a catering company, fast food emporia and upscale concessions at major sports arenas.  And though these venues are hugely disparate in terms of menu, price point and locale, all of them have generosity at their core, as a bottom line value.  Each of the enterprises is founded on Danny’s philosophy of ‘enlightened hospitality,’ which consists of five simple tenets: take care of each other; take care of our guests; take care of our vendors; take care of the community; and take care of the shareholders.

And he really means it.  I’ve watched, over all these years, as Danny and his partners have made consistent effort to ensure that these principles of foundational generosity live in every person they hire and every business they run.  It’s always tough to balance growth with maintaining a strong positive culture – it’s easy for core principles to get lost in the imperatives of profit, especially when you’re adding lots of new people to the mix all the time – but Danny and his team are doing a remarkable job.

Generosity in a leader is a wonderful thing to observe. It has almost mystical properties.  I’m reminded of the quote from Saint Francis of Assisi, “For it is in giving that we receive.”  I used to think that was meant to refer only to the experience of giving; that we receive the benefit of feeling spiritually and emotionally great when we’re genuinely generous.  And it’s true that being generous feels wonderful.  However, I’ve noticed that those leaders who give consistently – who are generous with time, belief, hope, resources, power and knowledge – also receive on a practical material level.  They receive people’s loyalty, commitment, and effort. Because their followers give back creativity, hopefulness, energy, collaboration, and hard work, their generosity becomes a powerful catalyst for growth – their own personal growth, but also their people’s growth, and the growth and prosperity of their business.

As an investment, generosity gives great returns on every level. Leaders – take note.


Sep
10

Kathy Dore – Her Wisdom Is a Business Driver

“I saw Kathy Dore do this again and again during the years when she was a client. I noticed that when something didn’t work the way she’d hoped – a program, a sales effort, a business process – she’d sit down with her team and have an honest post-mortem. She’d ask, “Why didn’t this work?” or “What held us back from even greater success?” Then she’d help guide the conversation so that people could discover those elements of the effort most likely to be the source of any problems.  Once they had gotten clearer on the “shape” of the problem, she’d ask, “What do we need to do differently next time to make this work (or make it work even better)?”  And I know from speaking to her that her self-talk about this process was generally hopeful and practical: We can figure this out.  We can make this better.

And the results?  Kathy built strong, loyal, capable teams who deeply respected and supported her as their leader – and together they were able to build new businesses, turn around failing businesses, drive existing businesses to achieve much higher levels of success.”

                     — From Chapter 6 of Leading So People Will Follow

The first time I met Kathy, 16 years ago, I was immediately impressed with her wisdom.  The way she gathered and reflected on ideas and input before responding gave the sense that she was giving important issues the consideration they deserved.

However- and this is key – she was not slow or indecisive.  In fact, she made tough, complex decisions well and quickly…she just didn’t rush, or decide in an arbitrary or superficial way.

Sometimes it seems we assume that wisdom is a quality best left to philosophers and academics – those who aren’t bound by the deadlines and financial constraints of business.

But in my experience, the opposite is true, and Kathy’s a great example.  When a far-sighted, passionate, courageous leader is also wise, it strikes a great balance.  Wisdom is the counterweight to the forward motion of those first three traits; it keeps far-sightedness from becoming unrealistic, passion from turning into dogma, and courage from drifting into foolhardiness.

And now I have the great good fortune of benefiting from Kathy’s wisdom on a daily basis: in 2009 she went from client to colleague. Since then she’s served as a senior advisor at Proteus, and her wisdom is helping us grow well, and helping our clients create clear vision and strategy. Her wisdom simply has a new vehicle for driving businesses and catalyzing strong, thoughtful, successful teams.


Sep
6

Linda Yaccarino Infusing Others With Her Courage

Turner supported her in this effort (she’s also passionate, so I’m sure she made a great case for it), and her decision to move in this somewhat risky direction has paid off handsomely, in terms of both ad sales revenues and cementing relationships with important clients.  But she had no guarantee at the time; it required leadership courage to commit to this direction and stay committed to it until it could have a chance to bear fruit.”

       — From Chapter Five of Leading So People Will Follow

I suspect most of the people who work for Linda Yaccarino consider her fearless. But I know she has doubts and anxiety as anyone else does – it’s just that she doesn’t let them stop her.

And that’s part of real courage as a leader: moving forward in spite of your fear.  Doing things that feel risky, or are personally uncomfortable, when you believe they’re necessary for the good of the enterprise.

I love working with Linda – it’s always a breath of fresh air.  She’s bold, and she’s honest, and she takes full responsibility for her actions. In her new(ish) job as head of Cable and Digital Ad Sales at NBCUniversal, she immediately set a high bar for herself and her team when she arrived – there was a lot to do, and not nearly enough time or people to do it.  In the first meeting she held with her senior team, I could tell they were excited, but a little overwhelmed by the challenges before them. Then I had the privilege of being a part of her first national sales meeting, a few months later, and I could feel her courage infusing each one of the 400 people in attendance; making them feel more capable, more willing to move beyond their own limitations.

Courage in a leader is a bracing thing: it strengthens and invigorates everyone it touches.


Aug
19

Bonnie Hammer And The Power of Seeing The Future

“Bonnie Hammer is tiny. She stands before the Universal Cable Production Studios team, forty-some people who together have created some of the most successful cable television shows of the past few years—Warehouse 13, Royal Pains, and Psych among them—and those in back rows have to sit up straight to see her. This is the first time in the studio’s brief history that the whole group has come together to focus on their vision for the studio’s future and plan how to get there.

Bonnie is the chairman of NBCU Cable Entertainment and Cable Studios. She’s had huge success building her portfolio of businesses over the past decade, so folks in the room respect her and would be ready to listen even if she wasn’t inspiring. But she is. She may be little, but her energy is infectious, and she builds a picture of how the media industry is changing and the role this group could play; of how the studio can succeed both financially and creatively in this new world. She talks about how their collaboration with each other and with all their partners both inside and outside the company will support them in creating great content for people to enjoy not only on TV but online, on their phones, in games, and on platforms and in formats yet to be invented. She describes a future of risk taking rewarded, of working hard, having fun, being pioneers.

Everyone in the room is engaged; there are smiles and nods. Watching from the side of the room, I see that at this moment, they are fully accepting her as their leader.

Bonnie is far-sighted…Over the years as I’ve worked with her and her teams, I’ve watched her again and again as she pulls people’s eyes up from the ground and turns them toward the far horizon, describing a possible future and inviting people to go there with her. She shares her vision of the future in a compelling and inclusive way.”

– From Chapter 3 of Leading So People Will Follow

When I started writing this book, almost three years ago, I immediately thought of including Bonnie.  The first time she and I met, I had come to speak with her about an executive on her team I was going to be coaching.  Within a few minutes, she impressed me as being both unpretentious and powerful – an unusual and appealing combination. As I got to know her, I felt it even more strongly.  And I also saw other great balances in her: she is both tough and kind; logical and intuitive; and – especially this – operational and far-sighted.  I could have chosen Bonnie as an examplar for a number of the Leading attributes, but I picked far-sighted because she’s such an excellent model of the power of having and sharing a clear vision.

I especially enjoy watching her as she consistently brings her team’s focus back to the big picture: Why are we doing this, and how does it serve or not serve our overall vision and our key goals?  She always does it in a respectful way – there’s no “I’m far-sighted and you’re not” sting to it – but it puts possible actions in the proper context and reminds everyone to think and act strategically about how best to use their time, attention and resources.

It’s a great practice for anyone in a leadership position to emulate. And that’s why I’ve chosen the 12 leaders I’ve used as examples throughout Leading So People Will Follow. I thought that, in addition to clarifying the six Leading attributes and offering practical ideas for developing them, it would be useful to my readers have real-world models of the attributes in action.

Over the next six weeks, I’ll be writing blog posts about each of my exemplars in the order in which they appear in the book. It’s a way for me to introduce you to these wonderful folks, and also to give you a ‘sneak peek’ at the book’s content.

Next up, AMC Networks’ Josh Sapan…..